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Project Manager with 10+ years in Agile, E2E Delivery, and AI-driven Digital Transformation
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Strategic and results-driven Process Excellence Leader with over 12 years of experience in Agile project leadership and E2E delivery management. PMP and PSM I certified expert with a track record of driving large-scale digital transformations in Cybersecurity, Telecom, and Healthcare. Expert in leveraging AI-driven automation and Lean methodologies to re-engineer complex workflows, successfully reducing operational lead times and improving production efficiency by 25% for global clients like Citibank and Virgin Media O2.
J B Institute of Engineering and Technology
Bachelor of Technology · Information Technology
August 1, 2007 – June 30, 2012
Tata Consultancy Services
Project Manager | Scrum Master | Business Analyst
September 1, 2020 – Present
Hyderābād, Telangana, India
Pact Software Services Pvt Ltd
Senior Business Analyst
October 1, 2013 – June 1, 2020
Hyderābād, Telangana, India
Virgin Media O2
August 1, 2025 – June 1, 2026
Accomplished accelerated 'contract-to-billing' cycles as measured by reduced operational lead times by leveraging AI-driven performance management and streamlining cross-functional service delivery processes. Accomplished 100% adherence to delivery schedules for complex telecom integrations as measured by synergy targets and commercial goals by establishing robust project governance and mitigating technical risks across diverse IT and Network teams. Functions include E2E Lifecycle Management, Cross-Functional Leadership, Operational Streamlining, Strategic Governance & KPI Tracking, and Risk & Dependency Management.
Citibank (Domain: Cybersecurity)
September 1, 2023 – July 1, 2025
Achieved a 40% reduction in user task time as measured by improved operational efficiency by orchestrating a strategic legacy application transformation and re-engineering end-to-end workflows. Achieved a 25% increase in production team responsiveness as measured by sprint velocity and delivery metrics by leading a strategic ServiceNow upgrade and facilitating high-impact Scrum ceremonies. Served as the central communication hub for stakeholders ranging from Security Analysts to the CISO, ensuring 100% strategic alignment and timely project delivery. Collaborated with Product Owners to define and prioritize complex requirements, translating stakeholder needs into detailed Jira/Confluence documentation and high-fidelity mock-ups to eliminate technical ambiguities. Led cross-functional, multicultural teams through high-impact Scrum ceremonies, proactively resolving technical/organizational impediments to boost sprint velocity and ensure the timely delivery of critical security objectives. Directed the full lifecycle of cybersecurity projects, managing budgets and timelines while serving as a strategic communication link between technical analysts and the CISO to ensure project transparency.
Aarogyasri Healthcare (Domain: Healthcare & Insurance)
September 1, 2020 – August 1, 2023
Successfully managed the complex transition and digital transformation of national healthcare schemes, significantly expanding service access across multiple regions. Developed an automated system alert framework for hospital empanelment to ensure 100% compliance with government healthcare guidelines. Supported Requirements & Scope Management, facilitated Team Coordination & Process Adherence, and assisted in Planning, Tracking & Reporting.
Project Management Professional (PMP®)
Unknown
June 1, 2026 – Present
Professional Scrum Master 1 (PSM 1)
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across multiple domains (Telecom, Cybersecurity, Healthcare & Insurance) and with global clients (Citibank, Virgin Media O2) suggests adaptability and a broad perspective, indicating a good cultural fit for diverse and dynamic environments. Their involvement in leading cross-functional, multicultural teams further supports this. The breadth of skills from project leadership to business analysis and emerging tech shows a proactive learning mindset.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills through their experience in cross-functional leadership, stakeholder management (ranging from Security Analysts to CISO), and facilitating high-impact Scrum ceremonies. Their ability to proactively resolve technical/organizational impediments and ensure strategic alignment indicates strong operational fit for complex project environments. The descriptions highlight a results-driven approach with clear metrics (e.g., 40% reduction in user task time, 25% increase in production team responsiveness).