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Senior Analyst with 2+ years in Incident Management & Data Analytics
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IT professional with 1+ year of experience in incident management, troubleshooting, SQL analytics, KPI reporting, and SLA-driven support. Skilled at root cause analysis, CRM and ticketing systems (JIRA), log diagnostics, and escalation management. Experienced in technical documentation, process improvement, and cross-functional stakeholder collaboration. Consistently delivers data-driven insights that reduce operational inefficiencies and support informed business decisions.
Sri Venkateswara College of Engineering, Chennai
B.Tech · Information Technology
N/A – June 30, 2024
Sutherland Global Services
Operations Analyst - Selling Partner Support
April 1, 2025 – Present
Chennai, Tamil Nadu, India
SecureKloud Technologies
Technical Documentation & Data Intern
June 1, 2023 – July 31, 2023
Chennai, Tamil Nadu, India
IIT Madras
5G Network Engineering Intern
January 1, 2023 – May 31, 2024
Chennai, Tamil Nadu, India
E-Voting Platform - Data Integrity & Analytics
January 1, 2024 – December 31, 2024
Implemented MySQL audit-trail logging for 100% vote-event traceability; built compliance-grade data validation with ~94% facial recognition accuracy across 500+ records – demonstrates incident traceability, data integrity, and compliance documentation.
Smart Street Light & Accident Detection
January 1, 2023 – December 31, 2023
Built IoT data pipeline processing ~200 sensor events/min with real-time multi-source KPI dashboards for live operational alerting, monitoring, and resource optimisation.
Intro to Cybersecurity
Cisco NetAcad
June 1, 2026 – Present
Engineering 5G
IITM Pravartak
January 1, 2023 – Present
UX/UI Design
School of Techies
January 1, 2023 – Present
CSS & JavaScript
HackerRank
January 1, 2023 – Present
Artificial Intelligence: Types of AI
Infosys
January 1, 2023 – Present
Cultural Fit Analysis
The candidate's project diversity, ranging from IoT to e-voting platforms, indicates a broad interest in technology application. Their experience in both corporate (Sutherland Global Services) and research (IIT Madras) environments, along with internships, shows adaptability. The target role of 'Senior Analyst' aligns well with their demonstrated skills in data analysis, incident management, and process improvement. However, the experience level of 2 years is on the lower side for a typical 'Senior Analyst' role, which might require more depth in specific domains.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through experience in managing support cases, adhering to SLAs, and collaborating with cross-functional teams. Their work in authoring SOPs and troubleshooting guides indicates a proactive approach to knowledge sharing and process improvement. The ability to investigate and resolve incidents, perform root cause analysis, and produce MI reports highlights a methodical and analytical approach to problem-solving. The candidate's experience in a support role suggests good communication and stakeholder management skills.