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Customer Success Manager with 2+ years in SaaS Implementation & Stakeholder Management
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Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer Success professional with 2+ years of experience managing multiple EdTech SaaS implementations and institutional client accounts. Lead end-to-end project execution, stakeholder coordination, and post-onboarding engagement to enhance client retention and platform adoption. Known for resolving escalations, streamlining internal workflows, and ensuring high service reliability. Prior experience in IT training and consultancy strengthens client communication and solution delivery capabilities.
National P.G College, Lucknow
B.Voc · Software Development & e-Governance
August 1, 2020 – June 30, 2023
Reno Platforms
Customer Success Manager
November 1, 2024 – Present
Lucknow, Uttar Pradesh, India
Arpan Interactive Solutions
System Engineer
May 1, 2023 – September 1, 2024
Lucknow, Uttar Pradesh, India
UPTEC Computer Consultancy Services
System Officer (Training & Operations)
February 1, 2023 – May 1, 2023
Lucknow, Uttar Pradesh, India
Multi-Tenant University Management System (Reno University Project)
November 1, 2024 – Present
End-to-end dynamic SaaS platform enabling multiple universities to operate under a single system using organization-based architecture.
Multi-Tenant School Management System (Reno Campus Project)
November 1, 2024 – Present
Configurable academic and administrative platform designed for schools and institutes.
Dynamic Learning Management System (LMS)
November 1, 2024 – Present
Academic Management, Faculty Slot Booking, Examination & AI Proctored Testing, Fee & Payroll Management, Student & Staff Lifecycle Management, Recruitment Workflow & Analytics Reporting.
Dynamic Template Engine & Real-Time Report Generator
November 1, 2024 – Present
Configurable reporting system supporting Excel, CSV, PDF, and Word exports with customizable organizational templates.
TCS Youth Employment Program
TCS
June 1, 2026 – Present
Web Structure Internship – APT Technosoft
APT Technosoft
June 1, 2026 – Present
EF SET English Proficiency Certification
EF SET
June 1, 2026 – Present
Government of India – Road Safety Participation Certificate
Government of India
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's experience across different roles (Customer Success Manager, System Engineer, System Officer) and involvement in diverse projects (LMS, University/School Management Systems, Report Generators) suggests adaptability and a broad understanding of EdTech SaaS environments. Their proactive approach to client engagement and problem-solving, coupled with a background in training, indicates a collaborative and service-oriented mindset. The target role aligns well with their current and past responsibilities, suggesting a good cultural fit for a client-centric organization.
Soft Skills & Operational Fit
The candidate exhibits strong communication and client-handling skills, developed through training delivery and daily stakeholder interaction. Their experience in managing multiple concurrent client accounts and leading project execution indicates good organizational and multitasking abilities. The recognition for execution quality and stakeholder management at IIM Indore further supports their operational fit for a customer-facing role requiring strong interpersonal and project management skills.