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Customer Support Associate with 1+ years in client coordination & relationship management.
Detail-oriented and customer-focused professional with experience in recruitment and client service. Skilled in managing customer interactions, resolving queries, and maintaining strong client relationships. Worked as a Recruiter at LanceSoft, handling communication, coordination, and end-to-end process management. One year of experience as an Associate Customer Support Executive, delivering excellent service and ensuring high customer satisfaction. Proficient in documentation, data handling, and the use of CRM/ATS tools for smooth workflow management. Strong IT foundation (Python, C, SQL, networking, Windows, Linux) supporting efficient problem-solving and technical understanding. Excellent communication, interpersonal, and multitasking abilities with a record of meeting performance targets. Adaptable, proactive, and committed to contributing effectively to customer experience and organizational growth.
Banki College (Autonomous)
B.Sc. · Computer Science
August 1, 2020 – June 30, 2023
Shakti Higher Secondary School
Class XII · Science Stream
June 1, 2018 – May 31, 2020
Brahmani Public School
Class X
June 1, 2017 – May 31, 2018
LanceSoft India Pvt. Ltd.
Customer Relations & Coordination Associate (US Recruitment)
May 1, 2025 – September 1, 2025
India
Tech Mahindra
Associate Technical & Customer Support Executive
April 1, 2024 – April 1, 2025
India
Cultural Fit Analysis
The candidate's experience in both recruitment coordination and technical customer support demonstrates adaptability and a customer-centric approach. Their stated commitment to contributing to customer experience and organizational growth, along with experience in team collaboration, suggests a positive cultural fit for roles emphasizing teamwork and customer satisfaction. The breadth of skills listed, from IT fundamentals to customer service, indicates a versatile individual.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills including communication, interpersonal skills, multitasking, and problem-solving, which are crucial for a Customer Support Associate role. Their experience in high-volume environments and coordinating with various teams indicates good operational fit for a dynamic support setting. The ability to maintain detailed records and contribute to process improvements also aligns well with operational excellence.