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Business Development Manager with 7+ years in Cybersecurity, Training, and Customer Service
Experienced Learning & Development Trainer with a strong background in cybersecurity, corporate training, and customer service management. Skilled in leading end-to-end program planning, execution, and coordination with diverse stakeholders. Proven ability to design training content, identify skill gaps, and ensure compliance. Adept at managing client relationships, resolving disputes, and driving customer satisfaction. Possesses strong communication, problem-solving, and data-driven decision-making abilities.
FMS-IRM, Jaipur
PGDM · Marketing
August 1, 2013 – June 30, 2015
Jayoti Vidyapeeth Women's University
Biotechnology Engineering · Biotechnology Engineering
August 1, 2008 – June 30, 2012
Audix Technologies
Business Manager- Cybersecurity (Remote)
November 1, 2025 – Present
India
Self-Employed
Freelance Corporate Trainer
November 1, 2024 – October 1, 2025
India
Narayana Hospital, Jaipur
Learning & Development Trainer
November 1, 2022 – October 1, 2024
Jaipur, Rajasthan, India
Teleperformance Pvt. Ltd, Jaipur
Customer Service Associate
May 1, 2022 – October 1, 2022
Jaipur, Rajasthan, India
Amazon Development Center India Pvt Ltd, Jaipur
Customer Service Associate-VCS
June 1, 2018 – October 1, 2018
Jaipur, Rajasthan, India
Repco Home Finance Limited, Ahmedabad
Assistant Manager
February 1, 2017 – July 1, 2017
Ahmedabad, Gujarat, India
Indusind Bank Limited, Jaipur
Customer Service Manager
June 1, 2015 – April 1, 2016
Jaipur, Rajasthan, India
Effective Business Communication Module
IIM- Bangalore
June 1, 2026 – Present
NCFM Module of Commercial Banking in India
NCFM
June 1, 2026 – Present
NCFM Insurance Module
NCFM
June 1, 2026 – Present
IRDA Qualified
IRDA
June 1, 2026 – Present
AMFI Qualified
AMFI
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse experience across training, customer service, and financial sectors, coupled with recent exposure to cybersecurity, indicates adaptability and a willingness to learn new domains. Involvement in employee engagement activities and a publication on employee engagement suggest a collaborative and people-oriented approach. The target role of Business Development Manager aligns with the candidate's progression towards strategic business roles, demonstrating a good cultural fit for a dynamic, growth-oriented environment.
Soft Skills & Operational Fit
The candidate demonstrates strong communication, facilitation, and problem-solving skills, which are crucial for a Business Development Manager role. Experience in instructional design and data-driven decision-making suggests an analytical approach to program management. The operational fit is good, especially with experience in managing training budgets, preparing calendars, and conducting needs analysis, which aligns with strategic planning in business development.