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Senior Business Analyst and Scrum Master with 6+ years in Salesforce & CRM systems.
To work in a professional and competitive environment, increase my knowledge & skills in the field of IT & Utilize my technical expertise for the growth of the organization. Around 5+ years of experience as a business analyst and Test Engineer with different projects on Application. Skilled in understanding requirements, BRD creation, understanding application issues and resolve it. Excellent knowledge of Salesforce (SFDC) and Microsoft Dynamic CRM System, LOS (Loan Originating System), Indus (Ebix), Lead management system (LMS), BRE (Business rule Engine), as well BCIF (Bank Customer Information) In addition SDLC, STLC, Defect life cycle, manual test cases preparation, Defect tracking tools, Hands on to handle live production issues for internal and external users throughout the system. Hands on experience in functional Testing and various testing techniques like Agile Methodology, Waterfall model, Functional testing, Regressing testing, Validation testing, UI testing, Retesting, Smoke testing, Sanity, Bug Logging, Bug Closure, Bug Review, RCA, UAT Sign off and Database Testing. Good interpersonal skills, committed, result-oriented, hard-working with a quest and zeal to learn new technologies.
Kotak Mahindra Bank
Manager
February 1, 2022 – Present
India
Perapsis Infotech pvt ltd
Software Tester & Application support Engineer
December 1, 2019 – February 1, 2022
India
Advance Software Testing Specialist (ASTS) course
Squad Infotech Pvt. Ltd. Mumbai
June 1, 2026 – Present
Manual Testing: SDLC, STLC, Types of Testing, Test Cases, Defect Life Cycle, SDLC Models, Test Plan and Defect Reporting
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate has experience in the banking sector with Kotak Mahindra Bank and Perapsis Infotech, indicating familiarity with corporate environments and financial industry standards. The mention of 'Basic Agile Scrum' and 'Agile Methodology' suggests an adaptability to modern development practices. The diverse project experience, including credit card LOS and CRM systems, shows a breadth of exposure within the financial domain. The 'Top Gun winner' award reflects a drive for excellence and achievement, which aligns well with performance-oriented cultures. However, the resume lacks details on team collaboration or leadership in an Agile context beyond 'Basic Agile Scrum', which is crucial for a Scrum Master role.
Soft Skills & Operational Fit
The candidate's resume highlights 'Good interpersonal skills, committed, result-oriented, hard-working with a quest and zeal to learn new technologies.' This suggests a positive work attitude and a proactive approach to skill development, which are beneficial for a senior role. The experience in handling live production issues indicates operational readiness and problem-solving capabilities.