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Customer Success Manager at CleverTap | Executive MBA IIM Jammu 23’ | Ex-Adobe| Ex KPMG
Dynamic and results-driven Account Manager with over 8 years of experience in the Consulting and Computer Software industries. Known for my exceptional ability to identify new business opportunities, retain and grow existing accounts, and manage customer relationships with exceptional care and attention to detail. Bringing a unique combination of technical expertise and strong interpersonal skills, I have consistently exceeded sales and customer satisfaction goals throughout my career. I am well-versed in CRM tools and techniques, and have a proven record of success in developing and delivering training programs that enhance employee performance and drive business growth. Entrepreneurial spirit and founder of the successful e-commerce venture, Hasley India, now acquired. Seeking to leverage my experience and education to drive growth and success for clients and organizations.
Indian Institute of Management Jammu
Executive MBA, Marketing & IT
October 1, 2021 – June 1, 2023
Vivekanand Education Society's Institute Of Technology
Bachelor of Engineering - BE, Electronics and Communications Engineering
January 1, 2014 – January 1, 2018
Delhi Public School - India
Secondary School Certificate (SSC), Science
N/A – Present
CleverTap
Customer Success Manager
March 1, 2025 – Present
Mumbai, Maharashtra, India · On-site
Leegality
Customer Success- Growth Specialist
April 1, 2024 – November 1, 2024
Mumbai, Maharashtra, India
Adobe
Customer Success Account Manager
November 1, 2021 – March 1, 2024
Mumbai, Maharashtra, India
KPMG India
Analyst
December 1, 2018 – November 1, 2021
Mumbai, Maharashtra, India
PACE - IIT and Medical
Business Development Associate
June 1, 2018 – December 1, 2018
Mumbai, Maharashtra, India
Hasley India
Ex-Founder
May 1, 2013 – April 1, 2015
Mumbai, Maharashtra, India
Cultural Fit Analysis
The candidate has worked in diverse company environments, from large corporations like Adobe and KPMG to startups like Leegality and their own venture. This breadth of experience suggests adaptability to different organizational cultures. Their involvement in CSR initiatives at KPMG indicates a potential for community engagement. The consistent focus on customer-centricity and growth aligns with a performance-driven culture often found in tech companies. The MBA further demonstrates a commitment to continuous learning and professional development.
Soft Skills & Operational Fit
The candidate's experience descriptions highlight proactive engagement, strategic advisory, and problem-solving skills, which are crucial for customer success. Their background as an Ex-Founder suggests entrepreneurial drive and ownership. The ability to manage diverse client portfolios and act as a primary point of contact indicates strong organizational and interpersonal skills. The focus on ROI, NPS, and customer health aligns well with operational metrics in customer success.