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Manager - Customer Success & Operations with 4+ years in client relationship management and operatio
A highly articulate and results-driven Customer Service Professional and former Concentrix Subject Matter Expert (SME) with over two years of international corporate experience. Combines deep expertise in client relationship management with a strong focus on issue resolution and customer satisfaction. Exceptional at active listening, de-escalation, and guiding teams to achieve key performance metrics. Seeking a Customer Service role to leverage advanced problem-solving skills, empathy, and operational knowledge to deliver world-class support for premium global clients.
Nimapada Autonomous College
Bachelor of Science · Physics Hons
August 1, 2017 – June 30, 2020
Banishree Mahavidyalaya
Higher Secondary (+2 Science)
N/A – May 31, 2017
Distribution Operations Manager
Distribution Operations Manager
December 1, 2023 – Present
Nimāparha, Odisha, India
Concentrix Daksh
Subject Matter Expert
October 1, 2023 – December 31, 2025
Bhubaneshwar, Odisha, India
Cultural Fit Analysis
The candidate's experience spans customer service and distribution operations, showing adaptability across different business functions. Their stated interests in strategic analytics (chess), creative articulation (poetry), and visual precision (painting/sketching) suggest a well-rounded individual with diverse cognitive abilities. The target role of 'Manager - Customer Success & Operations' aligns well with their combined experience in client management, operational optimization, and business development. The breadth of skills and experiences indicates a proactive and engaged individual who could contribute positively to a dynamic team environment.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills relevant to customer success and operations, including active listening, de-escalation, empathy, and advanced problem-solving. Their experience as a Subject Matter Expert and Distribution Operations Manager indicates a practical understanding of operational workflows, metric analysis, and client relationship management. The persona section highlights strategic analytics, creative articulation, and visual precision, suggesting a detail-oriented and analytical mindset beneficial for operational roles.