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Sales and Customer Service Representative with 4+ years in client relationship management and confli
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Motivated BA English Literature graduate with exceptional communication, relationship-building, and conflict-resolution skills. Bringing over three years of experience managing client satisfaction, presenting to diverse audiences, and delivering empathetic, solutions-oriented service. Proven ability to cultivate trust and retain long-term relationships, now looking to leverage these transferable skills into an entry-level Sales or Customer Service role to drive business growth and customer success.
Amity University Online
Bachelor of Arts · English Literature
August 1, 2023 – June 30, 2026
Touheed Girls PU College
Pre-University Certificate (PUC)
June 1, 2018 – May 31, 2020
Touheed English Medium School
Secondary School Certificate (SSLC)
N/A – May 31, 2018
Zia Public English Medium School
Homeroom Teacher
August 1, 2021 – April 1, 2026
Udupi, Karnataka, India
Cultural Fit Analysis
The candidate's background as a Homeroom Teacher, while not directly in sales or customer service, demonstrates a service-oriented mindset and experience in managing diverse stakeholders. The stated career objective clearly aligns with transitioning into a Sales and Customer Service role, indicating a proactive approach to career change. However, the lack of direct sales or customer service industry experience might require a cultural adjustment to a more commercially driven environment. The breadth of skills listed, including 'B2B Sales', suggests an understanding of the target role's requirements, even if practical experience is limited.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as communication, adaptability, organization, and teamwork, which are highly relevant for a Sales and Customer Service Representative role. Their experience as a Homeroom Teacher involved significant client (parent/student) interaction, complaint resolution, and relationship building, indicating a good operational fit for customer-facing roles. The ability to manage workflows and use digital tools further supports operational readiness.