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Senior Business Analyst and Scrum Master with 2+ years in Agile & Data Analytics
Certified Scrum Master (CSM) and MSc Business Analytics graduate (First-Class Honours, University of Limerick) with 2+ years of full-lifecycle BA experience across agile fintech delivery, enterprise managed services, and innovation-led projects. Proven track record bridging technical teams and senior stakeholders translating ambiguous, fast-moving requirements into structured, testable outcomes across complex cross-functional environments. Currently operating as requirements custodian at Three Ireland, managing 20-30 enterprise workflows weekly, driving CRM adoption on Salesforce, and supporting planning teams with Power BI dashboards. Comfortable working in ambiguity, experimenting with emerging technologies, and contributing to propositions from early discovery through to pilot and deployment. JIRA and Confluence certified; experienced in agile ceremonies, backlog management, and continuous improvement.
University of Limerick
MSc Business Analytics · Data Governance, Data Handling, Machine Learning, Applied Big Data Analytics, Project Management
August 1, 2024 – June 30, 2025
National Institute of Fashion Technology
Bachelor of Fashion Technology
August 1, 2019 – June 30, 2023
Three Ireland
Managed Service Executive (Business Analyst)
February 1, 2026 – Present
Ireland
Changepay
Junior Business Analyst
May 1, 2023 – August 1, 2024
India
The Indaco Jeans Factory
Merchandising & Data Intern
January 1, 2023 – April 1, 2023
India
End-to-End Retail Data Pipeline
June 1, 2026 – Present
Designed and built a full delivery pipeline across 1M+ transaction records - spanning requirements definition, data transformation, KPI development, and self-service BI dashboards tracking revenue, retention, and product performance. Mirrors the full BA delivery lifecycle from scoping through to validated output.
Customer Sentiment & Product Analytics
June 1, 2026 – Present
Scoped, designed, and delivered an end-to-end ML classification pipeline on 1.2M Amazon reviews - defining acceptance criteria, validating outputs against requirements, and achieving 93.7% model accuracy. Demonstrates large-scale requirements-to-delivery execution and curiosity in emerging analytical methods.
Certified Scrum Master (CSM)
Scrum Alliance
June 1, 2026 – Present
Atlassian JIRA Certified Professional
Unknown
June 1, 2026 – Present
Atlassian Confluence Certified Professional
Unknown
June 1, 2026 – Present
Google Data Analytics Professional Certificate
Google / Coursera
June 1, 2026 – Present
Microsoft PL-300 (Power BI Data Analyst)
Unknown
June 1, 2026 – Present
AZ-900 (Azure Fundamentals) Certified
Unknown
June 1, 2026 – Present
Cultural Fit Analysis
The candidate's diverse project experience, including academic projects in retail data pipelines and customer sentiment analysis, alongside professional roles in fintech and managed services, indicates adaptability and a broad interest in analytical applications. Their pursuit of multiple certifications (CSM, Atlassian, Microsoft, Google Data Analytics) demonstrates a commitment to continuous learning and professional development, which aligns well with a culture of innovation and growth. The experience in both junior and senior BA roles, coupled with an MSc in Business Analytics, shows a clear career progression and dedication to the field.
Soft Skills & Operational Fit
The candidate demonstrates strong soft skills in stakeholder communication, cross-functional coordination, and problem-solving. Their experience in facilitating workshops, translating complex data into insights for senior leadership, and managing requirements integrity indicates a high operational fit for a senior BA and Scrum Master role. The ability to identify and close recurring requirements gaps and automate reporting processes highlights a proactive and efficiency-driven mindset.