SYED SHAHAB VIQAR

MBA (Finance Management) professional offering nearly 15 years of cross-cultural experience in Banking, and BPO/KPO industry in the areas of Project Management, Operations Management, Process Improvements, CardOperations,Client Interaction & Relationship Management, and other related activities Currently working as a Country Head for KSA for a prestigious Europeon MNC with USD 1Billion annual revenue Efficient in rolling out business development programs for promoting & enhancing visibility of financial products such as Credit/Debit Cards, Chip Based Cards, worked on EMV migrations and FIS Cortex CMS. Expertise in managing customer service operations, ensuring customer delight by achieving delivery & quality service in the shortest possible time and as per the process SLAs, regulatory requirements and norms Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence Skilled in liaising with other departments to resolve operational issues as well as ensuring compliance with statutory requirements & organizational policies & procedures Focus on steering organization wide risks by assessing work processes, analyzing business issues, suggesting & implementing ideas for process improvement Achievement oriented professional with excellent analytical, business enhancement, leadership and people management skills to manage change with ease