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Technical Project Manager with 7+ years in BPO, Content Moderation & GIS Mapping
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Results-driven Operations Team Leader with 7+ years of experience managing large-scale BPO operations across content moderation and GIS mapping processes for Google through Wipro, and clinical application support operations in healthcare environments. Proven expertise in leading high-performing teams across trust and safety operations, geospatial data review, policy compliance, and healthcare process workflows — consistently delivering above SLA, quality, and productivity benchmarks. Combines deep operational depth with strong people leadership — governing QA calibration, workforce planning, escalation management, and client stakeholder engagement — while maintaining audit-ready, compliant operations at all times.
Sabarmati Arts and Commerce College, Ahmedabad
Bachelor of Science (B.Sc)
N/A – Present
Double Bridge Technologies
Team Lead - Clinical Application Support & Healthcare Operations
August 1, 2024 – Present
Hyderābād, Telangana, India
Wipro Limited
Team Leader - Content Moderation & GIS Mapping Operations
October 1, 2018 – July 1, 2023
Hyderābād, Telangana, India
Cultural Fit Analysis
The candidate's experience across different operational domains (Google BPO, Healthcare) and their focus on client stakeholder management, policy compliance, and audit readiness suggest a strong fit for structured, compliance-driven environments. Their emphasis on team engagement, performance governance, and continuous improvement aligns with a culture that values operational excellence and growth. The transition from an operational team lead to a "Technical Project Manager" would require demonstrating adaptability and a willingness to acquire more technical project management methodologies and tools, but their foundational leadership and process management skills are highly transferable.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, problem-solving, and communication skills through their experience in managing teams, resolving escalations, and presenting performance data to clients. Their focus on SLA adherence, quality benchmarks, and continuous improvement indicates a results-driven and detail-oriented approach. The ability to conduct root cause analysis and implement corrective actions highlights analytical and proactive operational management. The experience in training and coaching new joiners, along with attrition reduction initiatives, points to strong people management and mentorship capabilities.