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Program Manager with 10+ years in CRM, Operations, and Client Onboarding in BFSI Industry.
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Assessing your cultural and operational fit
Leveraging 17+ years of experience across BFSI industry, Rahul Dutt Naithani optimizes customer lifecycle management processes through innovative process redesign and reengineering. He targets assignments as CRM/Operations/Account Manager in Client Service Delivery, Banking, Sales Support, and Operations. His expertise includes operational excellence, customer lifecycle management, and driving digital transformation initiatives.
North Bengal University
B.A. · Geography
January 1, 2006 – January 1, 2006
Wells Fargo
VP, Lead Delivery Consultant (Client Life Cycle Management)
June 1, 2025 – Present
Hyderābād, Telangana, India
Fidelity International
Client Onboarding Manager - Global Distributions Services
June 1, 2020 – June 1, 2025
Gurgaon, Haryana, India
Fidelity International
Manager - Payments Team (Banking & Reconciliations)
June 1, 2020 – June 1, 2022
Gurgaon, Haryana, India
Fidelity International
Manager - India Client Services
January 1, 2009 – December 1, 2019
Gurgaon, Haryana, India
Convergys India Services Pvt. Ltd.
Customer Service Associate
June 1, 2006 – August 1, 2008
India
Cultural Fit Analysis
The candidate's extensive tenure and progressive career path within large, global financial institutions (Wells Fargo, Fidelity International) strongly indicate a robust cultural fit for enterprise environments. Their experience in leading global operating model expansions, managing diverse teams across various geographies (Europe, APAC, India), and collaborating with numerous COEs and cross-functional teams demonstrates adaptability, a collaborative spirit, and an understanding of complex organizational dynamics. The consistent emphasis on compliance, risk management, and regulatory adherence further aligns with the values and operational demands of a structured, regulated industry.
Soft Skills & Operational Fit
The candidate exhibits strong leadership and team management capabilities, evidenced by leading dynamic teams, talent acquisition, and fostering a culture of accountability. Their extensive experience in stakeholder management, collaborating with senior executives and cross-functional teams, highlights excellent interpersonal and negotiation skills. A proven track record in problem-solving, process improvement, and driving efficiencies demonstrates a results-oriented and strategic mindset. The consistent focus on client-centricity and adherence to regulatory standards ensures a strong operational fit within regulated environments.