POORVEE BODGAL | Gravity Talent Portal

Key Strengths

Strong experience in IT Service Management (ITSM), Application Management Services (AMS), and Order-to-Cash (O2C) lifecycle management.
Proficiency in leveraging SQL for data analysis and issue resolution, particularly in complex enterprise environments.
Demonstrated ability in stakeholder management, client engagement, and cross-functional coordination, enhancing satisfaction and driving outcomes.
Expertise in process optimization, root cause analysis (RCA), and technical documentation, leading to improved efficiency and reduced escalations.
Relevant certifications in Oracle Cloud SCM, Procurement, and Inventory, directly aligning with IT consulting in the enterprise application domain.

AI is analyzing your overall score…

Identifying your key strengths…

Evaluating your skill match against the job requirements…

Assessing your cultural and operational fit

About

Domain Consultant with nearly 3 years of experience across IT Consulting, Enterprise Application Management Services (AMS), Business Development, and Audit domains, supported by an MBA in Marketing, with exposure to global delivery environments and client-facing enterprise engagements. Experienced in Incident, Service, and Application Support Management (P1/P2 escalations, SLA governance, and production support) across Order-to-Cash (O2C) and enterprise application ecosystems, ensuring service continuity, operational stability, and timely issue resolution. Strong expertise in stakeholder management and executive communication, delivering structured RCA-driven insights, system health reports, and ROI-focused service updates to senior leadership, enabling informed decision-making and enhanced client satisfaction. Proven capability in enterprise account delivery and cross-functional coordination, working across WMS, CRM, middleware, and DBA teams to resolve complex incidents, eliminate recurring issues, and improve system reliability in global client environments. Skilled in Customer Success and CRM operations, with hands-on exposure to Salesforce, HubSpot, and Zoho CRM, enabling customer lifecycle management, workflow optimization, and adoption-driven engagement strategies. Strong analytical proficiency in SQL-based data analysis, KPI tracking, and reporting frameworks, supporting performance diagnostics, operational monitoring, and structured decision-making through actionable insights. Demonstrated experience in process optimization and documentation standardization, including development of reporting frameworks, effort estimation models, and best-practice documentation to improve delivery efficiency and scalability. Exposure to growth-oriented marketing concepts and customer experience analytics, including A/B testing, UX research, persona mapping, and journey analysis, supporting customer-centric solutioning and engagement optimization. Adept at operating in matri

Top Skills

SalesforceTableauData Analysis

Education

NMIMS, Hyderabad

MBA · Marketing & Strategy

N/A – June 30, 2024

Gujarat University

B.Com.

N/A – June 30, 2019

Experience

Infosys

Associate Domain Consultant

November 1, 2024 – Present

India

Shri Navkar Metals Ltd.

Business Development Executive

August 1, 2020 – March 1, 2021

India

PYS Co & LLP

Concurrent Auditor

February 1, 2020 – August 1, 2020

India

Certifications

Lean Six Sigma Green Belt Training Program

Unknown

May 1, 2026 – Present

Product Management Certification

Unknown

May 1, 2026 – Present

Oracle Fusion Cloud Procurement 2024 Implementation Professional

Oracle

May 1, 2026 – November 1, 2026

Oracle Inventory Cloud 2024 Implementation Professional

Oracle

May 1, 2026 – November 1, 2026

Oracle Cloud Success Navigator Essentials

Oracle

May 1, 2026 – November 1, 2026

Oracle Fusion Cloud SCM Certified Foundations Associate

Oracle

May 1, 2026 – November 1, 2026

Key Strengths

Strong experience in IT Service Management (ITSM), Application Management Services (AMS), and Order-to-Cash (O2C) lifecycle management.
Proficiency in leveraging SQL for data analysis and issue resolution, particularly in complex enterprise environments.
Demonstrated ability in stakeholder management, client engagement, and cross-functional coordination, enhancing satisfaction and driving outcomes.
Expertise in process optimization, root cause analysis (RCA), and technical documentation, leading to improved efficiency and reduced escalations.
Relevant certifications in Oracle Cloud SCM, Procurement, and Inventory, directly aligning with IT consulting in the enterprise application domain.

Cultural & Operational Fit

Cultural Fit Analysis

The candidate's diverse background, encompassing business development, audit, and IT consulting, combined with an MBA in Marketing & Strategy, indicates a strong business-oriented mindset essential for IT consulting. Their experience in client engagement, cross-functional collaboration, and process optimization aligns well with a consulting culture that values problem-solving, effective communication, and driving measurable business outcomes. The pursuit of multiple Oracle certifications demonstrates a commitment to continuous learning and specialization in relevant enterprise technologies, further reinforcing their fit for a dynamic consulting environment.

Soft Skills & Operational Fit

The candidate exhibits excellent problem-solving and analytical skills, evidenced by their ability to conduct RCA and diagnose complex issues. Their strong client-facing and stakeholder management capabilities are crucial for consulting roles, ensuring effective communication and enhanced satisfaction. They demonstrate a proactive approach to process standardization, reporting frameworks, and documentation, indicating a commitment to operational excellence. The ability to operate in matrixed, global delivery environments and bridge business/technical gaps highlights adaptability and collaborative spirit.