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Technical Project Manager with 10+ years in Card Operations & Payment Systems
Accomplished banking and financial services professional with over 18 years' experience in card operations, settlements, reconciliations, and payment systems management across East Africa and the Middle East. Proven expertise in Visa, MasterCard, Diners, UPI, and MADA scheme operations, PCI DSS compliance, and digital payment solutions. Skilled in process optimization, operational risk management, and project implementation, with a strong record of minimizing operational losses, enhancing reconciliation efficiency, and delivering innovative payment solutions. Adept at strategic reporting, business performance analysis, and stakeholder engagement to drive profitability and operational excellence. Recognized for leading cross-functional teams, implementing automation initiatives, and delivering complex projects including mobile wallets, dynamic currency conversion, EMV upgrades, and core banking migrations.
Kenya Methodist University
M.B.A. · Strategic Management
August 1, 2011 – June 30, 2011
Maseno University
BSC
August 1, 2006 – June 30, 2006
Tata Consultancy Services
Assistant Manager
January 1, 2023 – December 31, 2024
Riyadh, Riyadh Region, Saudi Arabia
Commercial Bank of Qatar
Senior Card Settlements Officer
January 1, 2020 – December 31, 2020
Doha, Doha, Qatar
Kenya Commercial Bank
Acting assistant manager
January 1, 2015 – December 31, 2019
Nairobi, Nairobi, Kenya
Kenya Commercial Bank
Card and Merchant Acquiring clerk
January 1, 2008 – December 31, 2014
Nairobi, Nairobi, Kenya
Future of Payment Technologies
Coursera
September 1, 2025 – Present
Fintech: Foundations, Payments and Regulations
Coursera
September 1, 2025 – Present
Business Process Modelling
Coursera
August 1, 2025 – Present
Tableau
Coursera
August 1, 2025 – Present
Agile project management
Coursera
August 1, 2021 – Present
Cultural Fit Analysis
The candidate's experience across diverse geographical regions (East Africa, Middle East) and multiple banking institutions (Tata, Commercial Bank of Qatar, Kenya Commercial Bank) highlights adaptability and a global perspective. Their continuous pursuit of certifications in Agile, Fintech, and Business Process Modeling reflects a proactive learning mindset and an ability to embrace new technologies and methodologies, which is crucial for a dynamic FinTech environment. This breadth of experience and commitment to professional development suggests a strong cultural fit for an evolving and diverse organization.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, stakeholder management, and problem-solving skills through their extensive experience in managing complex projects and cross-functional teams. Their background in process optimization, risk management, and strategic planning indicates a robust operational fit. They have a proven ability to analyze data, deliver performance reports, and make informed decisions, contributing to improved efficiency and profitability.