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Manager - Customer Success & Operations with 8+ years in B2B SaaS
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Customer Success and Operations leader with 8+ years of experience in B2B SaaS, specializing in retention, renewals, revenue expansion, customer lifecycle management, and cross-functional execution. Experienced in leading multi-shift operations, process optimization, and customer-focused initiatives across global enterprise accounts.
Dr. D. Y. Patil Vidyapeeth, Pune
MBA · International Business
N/A – June 30, 2026
Rajasthan Technical University
B. Tech · Electronics & Communication
N/A – June 30, 2017
Infodrive India (Volza)
Customer Success Manager | Team Lead
March 1, 2018 – Present
India
DTDC Franchise
Marketing Executive
August 1, 2017 – February 1, 2018
India
Cultural Fit Analysis
The candidate demonstrates an excellent cultural fit for a Manager - Customer Success & Operations role. Their entire professional experience is centered on driving customer value and operational excellence within a B2B SaaS environment. The emphasis on quantifiable results, team leadership, and cross-functional collaboration aligns with a performance-driven and collaborative organizational culture. The pursuit of an MBA while working also indicates a commitment to continuous learning and professional growth.
Soft Skills & Operational Fit
The candidate exhibits strong leadership, team management, and coaching abilities, evidenced by their role in leading and developing a large team. Their experience in stakeholder management and cross-functional coordination highlights excellent interpersonal and negotiation skills. Operationally, the candidate is a strong fit, with extensive experience in process optimization, workflow audits, KPI-driven improvements, and churn reduction, indicating a data-driven and efficiency-focused approach to customer success.