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Devops Engineer with 4+ years in DevOps & Healthcare
Over 4 years of experience in Production Support Analyst within the healthcare domain. Expertise in L2/L3 support, ensuring timely issue resolution while adhering to client SLAs. Skilled in UNIX and SQL, with hands-on experience in MobaXterm and SQL Developer. Experience in creating and debugging shell scripts for ever-changing applications. Experience in maintaining documentation for issue causes and resolutions. Strong ability to monitor and resolve P1/P2/P3 incidents proactively. Expertise in initiating BRIDGE calls to address issues impacting multiple interfaces. Hands-on experience with Jenkins for CI/CD automation, build and deployments. Involved in migration and deployments using Jenkins and Bit bucket. Experience in OSS & BSS development and support within the healthcare domain. Interacted with onsite clients and resolved their issues effectively. Proficient in on-call coverage, resolving issues based on priority. Experience in creating and modifying control files as per business logic. Skilled in job scheduling using the crontab command in UNIX. Effective team player, willing to go the extra mile to achieve common team goals.
Chhattisgarh Swami Vivekananda Technical University
MTech · Production
August 1, 2013 – June 30, 2015
Chhattisgarh Swami Vivekananda Technical University
B.E · Mechanical
August 1, 2008 – June 30, 2012
Cotiviti India Pvt Ltd
Production Support Analyst
January 6, 2022 – January 27, 2026
Pune, Maharashtra, India
Cultural Fit Analysis
The candidate's background in Production Support, with a strong emphasis on CI/CD, automation, monitoring, and system migration (OpenShift), aligns well with a DevOps culture. Their proactive approach to problem-solving, incident resolution, and process optimization, coupled with experience in client interaction and team collaboration, indicates a strong cultural fit for a role focused on operational excellence and continuous improvement.
Soft Skills & Operational Fit
The candidate demonstrates strong operational fit through proactive issue identification, robust incident management (P1/P2/P3, BRIDGE calls, RCA), and effective client interaction. Their experience with on-call coverage, team collaboration, and a continuous improvement mindset (optimizing workflows, supporting R&D) aligns well with a demanding DevOps environment.