Help & Supportcareers@gravityer.com
Product Manager with 10+ years in Payment Operations & Customer Support
AI is analyzing your overall score…
Identifying your key strengths…
Evaluating your skill match against the job requirements…
Assessing your cultural and operational fit
Experienced payment operations professional with a strong background in managing financial transactions, customer support, and process optimization. Eager to apply my expertise while continuously expanding my knowledge to drive operational efficiency and contribute to the organization's success and growth
AMERICAN UNIVERSITY OF SCIENCE AND TECHNOLOGY (AUST), BEIRUT
Bachelors Degree · Business Management
N/A – June 30, 2004
HARIRI HIGH SCHOOL II
Lebanese Baccalaureate
N/A – Present
BANKMED SAL/ ELECTRONIC DELIVERY CHANNELS AND CARD PRODUCTS DIVISION
Manager, Card Account Initiation and Maintenance
November 1, 2019 – April 1, 2024
India
BANKMED SAL/ ELECTRONIC DELIVERY CHANNELS AND CARD PRODUCTS DIVISION
Senior Officer, Card Account Initiation and Maintenance
November 1, 2015 – October 1, 2019
India
BANKMED SAL/ ELECTRONIC DELIVERY CHANNELS AND CARD PRODUCTS DIVISION
Officer, Card Account Initiation and Maintenance
November 1, 2011 – October 1, 2015
India
BANKMED SAL/ ELECTRONIC DELIVERY CHANNELS AND CARD PRODUCTS DIVISION
Contact Center
November 1, 2007 – October 1, 2011
India
TETRACOM (NORTEL)
Sales Representative
September 1, 2006 – October 1, 2007
India
ARAMEX DUBAI
Customer Account Manager
May 1, 2005 – May 1, 2006
India
LEBANESE ARMY
Executive Assistant
March 1, 2004 – March 1, 2005
India
BDL Regulations
Banque Du Liban (BDL)
May 1, 2026 – Present
BDL Banking Ethics
Banque Du Liban (BDL)
May 1, 2026 – Present
Cultural Fit Analysis
The candidate's long tenure and consistent progression within BANKMED SAL demonstrate strong loyalty, commitment, and a capacity for growth within an organizational structure. This indicates a stable and dedicated professional. The specialized experience in banking operations suggests a good cultural fit for financial institutions. However, the psychometric test score of 0 is a significant concern for cultural fit, as it directly evaluates work attitude, stress handling, and team collaboration, which are foundational elements for successful integration into any team or company culture.
Soft Skills & Operational Fit
The candidate exhibits strong soft skills such as adept mentoring, efficient team supervision, high customer service orientation, very good problem-solving, patience, reliability, and keen attention to detail, as stated in the resume. These skills are highly valuable for operational leadership and team coordination. The candidate demonstrates an exceptional operational fit, particularly within banking and card services, with a proven ability to manage complex processes, ensure compliance, and drive efficiency. However, the 0 scores on both the English and Psychometric tests raise significant concerns regarding fundamental communication abilities, logical reasoning, work attitude, stress handling, and team collaboration, which are critical for any professional role, especially a Product Manager.