ANIKET THAKRE

Application Support Engineer

https://talent.gravityer.com/aniket-thakre

Application Support Engineer with 10+ years in SaaS platforms & cloud environments.

Billtrust

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Pune, Maharashtra, IndiaMember since May 18, 2026

https://talent.gravityer.com/aniket-thakre

About

IT Operations and Application Support professional with 10+ years of experience supporting SaaS platforms, enterprise applications, and cloud-based production environments. Strong expertise in ITSM processes (Incident, Problem, Change Management), SLA-driven support, root cause analysis, and cross-functional collaboration. Hands-on experience with ServiceNow, Salesforce, Jira, AWS, monitoring tools, automation, and customer-facing support for global clients.

Top Skills

PRODUCTION SupportSalesforceJiraMysql

Skills

PRODUCTION SupportITSMSalesforceJiraAWSAutomationSQLDatabasesMysqlincident managementRoot Cause AnalysisCross Functional CollaborationServicenow

Education

Bharati Vidyapeeth College

Master of Computer Applications

N/A – Present

G.H. Raisoni College

Bachelor of Computer Applications

N/A – June 30, 2015

Experience

Billtrust

Senior Software Engineer – IT Operations

August 1, 2021 – September 1, 2025

Pune, Maharashtra, India

Capita

Analyst – Workforce Management Support (L2/L3)

August 1, 2019 – July 1, 2021

Pune, Maharashtra, India

Adviuz

Administrator / Operations Support

January 1, 2018 – August 1, 2019

India

IndiaMART InterMESH Ltd.

Design Coordinator & Production Executive

August 1, 2015 – January 1, 2017

India

Certifications

ITIL Foundation Certified

Unknown

May 1, 2026 – Present