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Project Manager with 8+ years in Telecom Service Delivery & Managed Services
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Telecom-focused Service Delivery and Project Coordinator professional with 8+ years of experience delivering complex telecom activation, managed services, and operations programs for global clients including HCL and British Telecom. Expertise in end‑to‑end project delivery, ITIL-based SRM processes, SLA governance, risk and escalation management, and cross‑functional stakeholder coordination. Proven record of delivering projects on time, within scope, and with high service quality. MBA-qualified with strong leadership, communication, and execution skills.
Swami Vivekananda Subharti University
MBA · Operations & Marketing
August 1, 2018 – June 30, 2020
SMU University
BBA
August 1, 2012 – June 30, 2015
HCL Technologies
Senior Analyst – Managed Services / Project Delivery
February 1, 2025 – Present
India
British Telecom (BT)
Service Request Coordinator – Telecom Service Delivery
October 1, 2021 – February 1, 2025
India
Wave Infratech / Dilbird Realhome Pvt. Ltd.
Executive – Operations & Service Coordination
March 1, 2018 – July 1, 2020
India
Dataflow Services (India) Pvt. Ltd.
Associate – Operations
August 1, 2015 – October 1, 2016
India