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Project Manager with 10+ years in card & payments programs, banking, and project management
Possess over 15+ years of experience delivering large-scale corporate, consumer card and POS terminal programs across several retail and corporate banking. Working as a Program Manager at CITI Corp, focusing on improving operational efficiency and fostering business growth through innovative data-driven solutions. Deep expertise in card issuing, acquiring, scheme, PCI and regulatory compliance (Visa, Mastercard, AMEX, RuPay, GIM), portfolio optimization, governance, and risk management. Proficient in key project management competencies such as strategic planning, stakeholder engagement, and risk mitigation, enabling the successful navigation of complex project landscapes and fostering a culture of continuous improvement. Developed a comprehensive skill set encompassing vendor management, risk assessment, and cost control, with a focus on optimizing project workflows and enhancing efficiency. Proven advisor to C-suite and regulator-facing stakeholders, with a strong track record of leading complex transformations in highly regulated environments.
Madras University
MBA · Systems
August 1, 2013 – June 30, 2013
Madras University
B.Sc. · Computer Science
August 1, 2009 – June 30, 2009
CITI Corp
Program Manager
December 1, 2025 – Present
Chennai, Tamil Nadu, India
Worldline India
Project/ Program Manager
February 1, 2022 – March 1, 2025
Chennai, Tamil Nadu, India
FIS Global Business Solutions (CO-OP Financial Services, USA)
Project/ Program Manager
May 1, 2018 – February 1, 2022
Chennai, Tamil Nadu, India
MasterCard (Wipro)
Project Manager
May 1, 2015 – May 1, 2018
India
Wipro
Project Management Office (PMO)
August 1, 2012 – May 1, 2015
Chennai, Tamil Nadu, India
Sutherland Global Services
Sr. Consultant
September 1, 2009 – December 1, 2011
India
Al-Driven Credit Collections Transformation
December 1, 2025 – Present
A digital transformation initiative, Introducing Al-enabled engagement across voice and digital channels, improving recovery efficiency and customer experience while reducing operational risk and vendor dependency.
Remote Key Injection (RKI) - RBI Compliance Initiative (Multiple Banks)
May 1, 2018 – February 1, 2022
Regulatory infra rollout for 500K+ POS units ensuring Central Bank (RBI) compliance.
Africa Project - Senegal (ECO Bank)
May 1, 2018 – February 1, 2022
Transition from Hub-Spoke to NGINX Proxy with Android terminal deployment.
NFC Soundbox Launch (AXIS Bank)
May 1, 2018 – February 1, 2022
Deployed AWS-based NFC-enabled devices with multilingual support (10-languages).
State Government Transit Project (Canara Bank)
May 1, 2018 – February 1, 2022
Integrated open-loop card acceptance in metros and buses.
Airport Lounge Payment Solution (Indus Ind Bank)
May 1, 2018 – February 1, 2022
Custom app for Linux/Android POS across lounges in India/SEA.
Nepal and Bhutan Banking Project (NMB Bank and DRUK PNB)
May 1, 2018 – February 1, 2022
Successfully delivered the first Android POS terminals for a major bank in Nepal and Bhutan, supporting multi-currency transactions.
State Government Custom Payment Solutions (Indian Bank)
May 1, 2018 – February 1, 2022
Delivered custom payment solutions for State Government departments (Village Panchayats, HRNC, TTDC, Traffic Police) in partnership with Indian Bank, aligned to operational needs.
PMP® Certified
Project Management Institute
January 1, 2024 – Present
SAFE® 6 Agilist
Scaled Agile, Inc.
January 1, 2023 – Present
PRINCE2® Agile Foundation & Practitioner
Axelos
January 1, 2021 – Present
Certified Scrum Master®
Scrum Alliance
January 1, 2021 – Present
Cultural Fit Analysis
The candidate's experience spans diverse project types (AI, regulatory, infrastructure, new product launches) and geographies (India, US, Europe, Africa, Nepal, Bhutan), indicating high adaptability and a global mindset. Strong alignment with a Project Manager role, having consistently held such positions across major financial institutions and payment processors (CITI, Worldline, FIS, MasterCard). Breadth of skills covers both technical aspects of payment systems and the strategic/managerial aspects of project delivery, making them a versatile fit for dynamic environments.
Soft Skills & Operational Fit
The candidate demonstrates strong leadership, communication, and conflict resolution skills, evidenced by acting as an escalation point for CXOs and managing cross-functional teams. Highly adept at navigating complex, regulated environments and ensuring compliance with industry standards (RBI, PCI-DSS). Proven ability to manage risk, track performance metrics, and implement corrective actions, indicating a robust operational mindset. Experience in vendor management and multi-vendor programs highlights strong negotiation and coordination capabilities.